The wallet is started on a Windows computer, but the wallet-window is not displayed.
The wallet icon is displayed on the taskbar (it is activated).
The wallet window may be in “Out of the screen” condition. Try the following methods:
Place the mouse cursor on the wallet icon on the taskbar and wait for 1-2 seconds
Right-click on the displayed wallet preview
If “Move” is grayed out and cannot be clicked, click “Return to original size” and then perform the same procedure again.
Press the right arrow key once and then move the mouse
Launched wallet but not responding
Started the wallet, wallet displayed on screen, but there is no response, and nothing can be done.
VIPS wallet has not completed blockchain synchronization
After starting the wallet, blockchain synchronization is required. In this case, wallet screen display and may stop responding until synchronization is complete.
You will be able to operate wallet once synchronization is complete. Please wait.
To check if the synchronization is progressing, check the update date of the following file. Open log file and scrall dwon to the end of file. If it is the latest date and timestamps, synchronization is progressing.